We'll gladly accept returns/refunds for any product (s) purchased on, up to 14 days from purchase date, that is defective. Defective goods means the product is not working. Defective goods does not mean damaged outer packaging. Returns are not being accepted at this time unless goods are defective. If you'd like to ship to multiple addresses, please place separate orders for each unique address. We ship to one shipping address per order. Business days are Monday-Friday, excluding national holidays within Canada. Orders placed Fridays and during Saturday and Sunday will be processed on the following Monday. Orders are shipped on business days only. All orders placed today will processed and shipped the next business day. If we experience higher order volume, there may be delays in shipment. Orders are processed and shipped within 1-2 business day of payment. NO refunds will be given if items are stuck at customs in your country.ĭuring COVID-19 processing and shipping of item may change as we have to respect any and all government guidelines. Please also know that if the item is held up in customs for a matter that is the you/purchasers responsibility any and all customs warehousing fees are the responsibility of the purchaser.
We cannot help on this matter and it will up to you to understand these importing restrictions and guidelines for your product. For example Mexico requires that you have an importer on your end for certain products. If you are shipping to any country outside of Canada please know your/purchasers duties, taxes or any other fees as well as any importing requirements. This is a rare occurrence and applies to: shipments of excessive weight, shipments to extremely rural areas or bulk orders that cannot be combined.
MIXED CHICKS DEEP CONDITIONER FOR FREE
Shipments that require extra shipping charges imposed by carrier may not qualify for free shipping. We are now offering FREE shipping with purchases over $65 after discounts before tax to continental USA. $50 must be the purchase total after applied discounts. Please note that any discount may reduce your $50 purchase price and not warrant free shipping. There are certain times of the year, especially during holiday times, where there may be delays.įree Shipping for Purchases Over $50 CDN purchase price, after discounts, before tax. Orders are normally received within 2-12 business days depending on location. Please remember it can take some time for your bank or credit card company to process and credit the refund, so check with your provider if the credit does not appear after 3 days of the return being approved.During COVID-19 shipping times are not guaranteed on any service. If approved, you’ll be automatically refunded via your original payment method. We will notify you by email once we’ve received and inspected your return, and let you know if the refund was approved or not. Once the return is accepted and the cost refunded, you should then make a separate purchase for the new item. If you want to exchange an item, the easiest and fastest way to do this is to return the original item. Please get in touch at you have questions or concerns about a specific item. Unfortunately, we cannot accept returns on clearance items or listed as final sale. On receiving your order, please inspect your items and contact us immediately if anything is defective, damaged, or if you received the wrong item, so that we can evaluate and correct the issue.Īll electrical items come with a 1 year manufacturer's warranty. If you have any questions about returns, please contact us at and issues Items sent back to us without first requesting a return will not be accepted. Alternatively, you can drop off your items at the store free of charge. We do cover the cost of postage for defective items, and a return shipping label will be provided to you via email. Postage for unwanted goods, returns and exchanges is the responsibility of the customer. If your return is accepted, we’ll send you instructions by email on how and where to send your package, or how to return them to the store. To start a return, you can contact us at stating your order number in the subject line. You’ll also need the receipt or proof of purchase. It must be unworn or unused, with the tags attached, and in its original packaging. To be eligible for a return, your item must be in the same condition that you received it in.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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